Restricted on Meta or Google?
Live again in 72 hours.
Healthcare accounts are rarely disabled for what they sell. They are disabled for how the ad, the page, and the pixel described it. We fix all three, file the appeal with evidence, and hand back a running account with compliant tracking under it.
What happened
1 / 3
Takes about two minutes.
- 72 hours
- Diagnosis to relaunch
- Fixed fee
- Quoted at hour 12, credited to month one
- Meta · Google · TikTok
- Most healthcare rescues are Meta
Who this is for
The notice you got, by name.
These are the platforms' own labels. The one on your notice decides the appeal path, which is why the funnel asks for it.
Meta
- Advertising restrictions
- Your ad account, Page, or profile stops delivering and the notice names a policy, or just says unusual activity. Most healthcare restrictions start here.
- Ad account disabled
- The account is closed to new ads. It usually follows a run of rejections under the same rule, most often Personal Attributes or Health and Wellness.
- Business verification
- Meta will not restore advertising until the business is verified, or the documents you sent were rejected.
- Unacceptable business practices
- The heaviest flag on Meta. It means the ad, the page, or the offer read as a scam, a fake clinic, or an unlicensed pharmacy.
Google Ads
- Circumventing systems
- Suspended without warning. Google says accounts come back only in compelling circumstances. Recoverable once, when a tracking setup, a redirect, or a duplicate account caused it.
- Unacceptable business practices
- A Misrepresentation flag. Google decided the business, its credentials, or its offer was not what the ad said. The fix is proof.
- Healthcare and medicines
- Prescription drug services, restricted drug terms, or an unauthorized pharmacy flag. Usually a certification gap, or a drug name sitting where it should not.
TikTok
- Account suspended or ads rejected
- TikTok publishes fewer named reasons than Meta or Google. Most healthcare suspensions follow a run of rejected ads and a landing page that reads as medical treatment.
What you get
Five deliverables, each with a clock on it.
A rescue is not an appeal letter. It is the work that makes the appeal true, plus the tracking that keeps the account from being flagged again.
A written read of the actual flag, mapped to the ads, pages, and pixel events that caused it. The fixed fee comes with it, so you decide with the facts in hand.
Creative and landing pages rewritten to the platform's health, personal-attributes, and prescription-drug rules. You approve every line before it goes anywhere.
Filed the way a reviewer needs to read it: what was flagged, what changed, and screenshots that prove it. Not a form with a promise typed in the box.
Server-side tracking with generic event names, so a conversion never tells the platform what condition a patient has. The same install whether you stay or go.
Campaigns restructured and back on, attribution intact from the first click. Where certification is required, we relaunch on the channels that are open while it completes.
The 72 hours
Three steps, in this order, on this clock.
- 01
Hour 0 to 12
Diagnose
We read the actual policy flag, not the generic notice, and map every ad, page, and pixel event that tripped it. You get the diagnosis and the fixed fee in writing.
- 02
Hour 12 to 48
Rebuild and appeal
Creative and landing pages rewritten against the health, personal-attributes, and prescription-drug rules. Certification started where one is required. Appeal filed with the evidence a reviewer needs to reverse the decision.
- 03
Hour 48 to 72
Re-instrument and relaunch
Server-side tracking installed with generic event names so the account is not re-tiered. Campaigns restructured and relaunched, attribution intact from the first click.
What is and is not recoverable
Told at hour 12, not hour 72.
Most healthcare restrictions come back. Some do not, and the pattern is predictable enough to say so up front. The fee covers a clean relaunch in either case.
Usually recoverable
- Meta advertising restrictions from Personal Attributes or Health and Wellness rejections
- A first Unacceptable business practices flag with a real, licensed business behind it
- Business verification holds and rejected verification documents
- Google Healthcare and medicines flags, including an unauthorized pharmacy flag on a licensed pharmacy
- A first Circumventing systems suspension caused by a tracking or redirect mistake
- Appeals that were denied because they were filed with the original creative
Often not
- A second Circumventing systems suspension on the same business
- Bans on a person: a Business Manager or Google account tied to someone with prior disabled accounts
- Unauthorized pharmacy flags where no license or certification exists
- Peptides and other categories the platforms have closed. We say so at hour 12 and plan the channels that are open
- Accounts that kept resubmitting the flagged creative during the appeal window
Back on by hour 72.
Diagnosis in writing by hour 12, appeal filed by hour 48. The clock starts when we have the restriction notice and read access to the account. Disabled accounts and $25K+ spenders hear back the same business day.
Start a rescueBefore you start
- What if you cannot get it back?
- We tell you by hour 12, in writing. The same fee then covers a relaunch on a clean, correctly structured account with the rewrite and tracking work already done. The diagnosis is yours either way.
- Do you need our Business Manager?
- Not to diagnose. When we need access we ask for Partner access to the specific assets, on a call, with you watching. We never add a person to your Business Manager and we never hold admin on it.
- What does it cost?
- A fixed fee, quoted after the 12-hour diagnosis, sized by how many ads, pages, and events have to change. If you stay on a retainer afterward, the fee is credited to month one.
Rescue questions
What to expect, honestly.
What does Ad Account Rescue cost?
A fixed fee quoted after the 12-hour diagnosis, based on how many ads, pages, and pixel events need to change. If you continue with MedScale on a retainer, the fee is credited toward your first month.
Can you guarantee the account comes back?
No one can, and anyone who says otherwise is guessing. What we guarantee is the work: a documented diagnosis, policy-clean creative and pages, an appeal filed with evidence, and compliant tracking. Where an account is unrecoverable, we say so within the first 12 hours and build the relaunch on a clean, correctly structured account instead.
We already appealed and were denied. Is it too late?
Usually not. Denied appeals are almost always resubmitted with the same creative that caused the restriction. Fixing the underlying material and re-filing with a clear explanation is the path that works.
Will you touch our pixel or Conversions API?
Yes, that is part of the rescue. A pixel firing a purchase event on a page titled with a drug name is how many accounts got flagged in the first place. We replace it with server-side delivery using generic event names, so the platform receives a conversion and nothing about the condition behind it.
Do you handle LegitScript certification?
We prepare the site, pages, and account structure to pass, and run the application alongside the rescue. Certification timelines are set by LegitScript, so a rescue in a category that requires it will relaunch on the channels that are open while certification completes.
Does the rescue include running the ads afterward?
No. The rescue ends at relaunch, with campaigns live and tracking under them. Ongoing management is a separate retainer, and the rescue fee is credited to its first month if you take it.
Our agency caused this. Can you work alongside them?
Yes. We need read access to the account and the ability to file the appeal. Whether the agency stays is your decision. We will tell you plainly what caused the flag.
Which platforms do you rescue?
Meta (Facebook and Instagram), Google Ads including YouTube, and TikTok. Most healthcare rescues are Meta.